All NBA Live Mobile players have been experiencing issues with the NBA Live Mobile app at least one time throughout their mobile basketball career. While some issues are discovered and fixed by the development team, there are others that have more to do with the operating system and device rather than with the app. One particularly troublesome issue is the app not launching. Players tap on the app’s icon, the EA Sports logo is shown but the game is not starting. After a few seconds or even less the app closes and the players are returned to the previous screen on their phones. This is beyond annoying as players are practically cut off from the game with no possibility of contacting the support team within the app, retrieve their user ID, or connect the game to a Facebook account.
Here are a couple of fixes. First of all, players can do a bit of device maintenance and also check their mobile Internet connection. Apps that clean the device’s cache or release memory can be easily found and used for free. Players should also check if NBA Live Mobile is up to date. Users should be getting a notification to update the app and in most cases the update is automatically done. Nevertheless, users should check if there is an update available. Restarting the app and closing all the background apps are other options worth considering. Users can even force stop the app. Clearing the app’s cache and data might do the trick, however, it should be noted that clearing the app’s data will result in settings and other files be permanently deleted. This doesn’t delete guest accounts. Players shouldn’t worry about losing their NBA Live Mobile progress if they have a Facebook account linked to the game. Contacting the support team through the EA website is another option. Players will need to provide their user ID when doing so.
If all the above fixes don’t solve the issue, players have but one remaining option and that is reinstalling the game. Progress will be lost unless players have a Facebook account linked to the game. While for NBA Live 18 players, it will be easier to buy NBA Live 18 coins and do all these above easier.