Know your player ID. This is a number associated with an NBA Live Mobile account. It can be found in game at the end of the Credits screen. Players will be asked to provide their user ID when they contact the support team.
Bought items not showing. If players acquired a new item and this is not showing in game a restart of the app will fix things. To be sure, restart the device as well.
Reward not obtained. If you completed a live event or a set and you didn’t receive the reward try restarting the app and the device before contacting the support team. If the reward is still missing have your user ID ready, details about the activity and the approximate time when you completed it.
Don’t delete the NBA Live Mobile app if your account is not linked with a Facebook profile. Users can play NBA Live Mobile without a Facebook account but if they want to resume their progress on another device they need to associate a Facebook profile with the game in order to save the progress. If they delete the app or install it on another device without an associated Facebook account, they will start the game from scratch.
Keep the app updated. Some users might have automatic updates turned off in order to save mobile data or to control usage when not connected to a free Wi-Fi. If you are one of them, check at least once a week for app updates.
Turn off other apps if NBA Live Mobile is running too slow. All mobile apps use memory. Some of them run in the background consuming resources. If the game app seems slow it might be because other apps are using memory. Closing some apps or all of them should do the trick. If the app is still slow it might be because of a poor Internet connection.
Keep your device secure. It’s best to play NBA Live Mobile only on trusted Wi-Fi connections. Have a mobile anti-virus installed and be careful when sharing account details. The last tip: it’s better to contact with live chat when you buy NBA Live Mobile Coins from online stores because they night need help