NBA Live Mobile – What To Do If the App Is Not Launching

All NBA Live Mobile players have been experiencing issues with the NBA Live Mobile app at least one time throughout their mobile basketball career. While some issues are discovered and fixed by the development team, there are others that have more to do with the operating system and device rather than with the app. One particularly troublesome issue is the app not launching. Players tap on the app’s icon, the EA Sports logo is shown but the game is not starting. After a few seconds or even less the app closes and the players are returned to the previous screen on their phones. This is beyond annoying as players are practically cut off from the game with no possibility of contacting the support team within the app, retrieve their user ID, or connect the game to a Facebook account.

Here are a couple of fixes. First of all, players can do a bit of device maintenance and also check their mobile Internet connection. Apps that clean the device’s cache or release memory can be easily found and used for free. Players should also check if NBA Live Mobile is up to date. Users should be getting a notification to update the app and in most cases the update is automatically done. Nevertheless, users should check if there is an update available. Restarting the app and closing all the background apps are other options worth considering. Users can even force stop the app. Clearing the app’s cache and data might do the trick, however, it should be noted that clearing the app’s data will result in settings and other files be permanently deleted. This doesn’t delete guest accounts. Players shouldn’t worry about losing their NBA Live Mobile progress if they have a Facebook account linked to the game. Contacting the support team through the EA website is another option. Players will need to provide their user ID when doing so.

If all the above fixes don’t solve the issue, players have but one remaining option and that is reinstalling the game. Progress will be lost unless players have a Facebook account linked to the game. While for NBA Live 18 players, it will be easier to buy NBA Live 18 coins and do all these above easier.

NBA Live Mobile Troubleshooting and Security Tips

Know your player ID. This is a number associated with an NBA Live Mobile account. It can be found in game at the end of the Credits screen. Players will be asked to provide their user ID when they contact the support team.

Bought items not showing. If players acquired a new item and this is not showing in game a restart of the app will fix things. To be sure, restart the device as well.

Reward not obtained. If you completed a live event or a set and you didn’t receive the reward try restarting the app and the device before contacting the support team. If the reward is still missing have your user ID ready, details about the activity and the approximate time when you completed it.

Don’t delete the NBA Live Mobile app if your account is not linked with a Facebook profile. Users can play NBA Live Mobile without a Facebook account but if they want to resume their progress on another device they need to associate a Facebook profile with the game in order to save the progress. If they delete the app or install it on another device without an associated Facebook account, they will start the game from scratch.

Keep the app updated. Some users might have automatic updates turned off in order to save mobile data or to control usage when not connected to a free Wi-Fi. If you are one of them, check at least once a week for app updates.

Turn off other apps if NBA Live Mobile is running too slow. All mobile apps use memory. Some of them run in the background consuming resources. If the game app seems slow it might be because other apps are using memory. Closing some apps or all of them should do the trick. If the app is still slow it might be because of a poor Internet connection.

Keep your device secure. It’s best to play NBA Live Mobile only on trusted Wi-Fi connections. Have a mobile anti-virus installed and be careful when sharing account details. The last tip: it’s better to contact with live chat when you buy NBA Live Mobile Coins from online stores because they night need help